How to Turn Social Listening into Meaningful Change

“Most people don’t listen with the intent to understand,” wrote Stephen Covey, author of The Seven Habits of Highly Effective People. Rather, “most listen with the intent to reply.” It’s fitting, then, that there’s no shortage of wisdom from great thinkers about listening. Hemingway urged people to “listen completely,” and Susan Cain cautioned that we should listen twice as much […]