We’ve heard time and again how the pandemic accelerated the digital transformation of many organisations. When lockdowns hit and employers had to enable a remote workforce, many invested in technologies that could help employees continue their jobs at home and still serve customers as needed. For some, those technologies were low-code/no-code platforms.
Low-code and no-code platforms have seen a rise, for the most part, due to their ability to enable teams to rapidly build solutions. They allow employees to transform processes that they use day-to-day into automated, digital experiences, helping to increase employee productivity and innovation.
Instead of inheriting technology that has been part of a year-long project, with low-code/no-code platforms, process owners and users are involved from the start. They’re empowered to become citizen developers and understand the “what’s in it for me?” factor from the outset, increasing the likelihood that the technology will be adopted – something many organizations have struggled with in the past.
Data delineation & design
The technology investments large organisations make are usually to offset the cumbersome legacy systems they have to deal with. In a desire to automate core and non-core processes, companies have invested in tools like Robotic Process Automation (RPA), Intelligent Document Processing (IDP) and process mining, but they’re missing one key ingredient: structured data.
With a low-code/no-code platform, manual processes that tend to be error-prone turn into data capture tools that send structured data downstream. So, instead of RPA leveraging the wrong data that came from OCR, it has a clean slate to work with.
Governance (model) insistence
The rise of citizen developers and business technologists who are running with no-code solutions can make the IT function a bit weary. After all, they’re used to being the gatekeeper of all technology. When low-code no-code platforms are properly implemented by cross-functional teams, they should have the autonomy to launch new workflows and processes without IT over their shoulder – but, that doesn’t mean the governance model goes out the window.
Low-code and no-code solutions aren’t going to reduce head count or remove the need for developers. However, they will allow your sought-after software engineers to focus on larger, high-impact projects. The smaller, internal processes can be saved by low-code/no-code solutions, accelerating the digital transformation organisations have been seeking for years.
[“source=computerweekly”]
