Microsoft has acquired field service management FieldOne Systems in a move aimed at complementing its Dynamics CRM customer service capabilities.
The cloud-based field service management software is already built on Microsoft technology on the back and front-end (Dynamics CRM), making integration with Office 365 somewhat more straightforward than it would be otherwise.
“Their industry-leading solution specializes in delivering a full set of capabilities that include work order management, automated scheduling, asset contract, inventory and procurement management, workflow capabilities and mobile collaboration – providing enterprises with a comprehensive modern field service solution,” explained Bob Stutz, corporate vice president of Microsoft Dynamics CRM.
“FieldOne is a great fit for Dynamics CRM adding to our extensive customer service capabilities – which includes chat, knowledge management and self-service functionality from Parature which we acquired in January of 2014. Like Parature, FieldOne is offered to customers as a cloud service. It’s built on Microsoft technology for fast integration, it already works great with other Microsoft productivity offerings like Office 365 and SharePoint, and has cross-platform capabilities meaning it can work on different devices enhancing the mobile experience which is so critically important in field service management.”
Microsoft said the FieldOne acquisition is a “major step” towards helping it round off its customer services software portfolio. The move is reminiscent of a similar acquisition made last year by Oracle when the database and ERP giant bought TOA technologies, which it rolled into its Service Cloud offering.
Microsoft buys FieldOne in field service management software play