In late 2021, the White House released its “Executive Order (EO) on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government,” which directs federal agencies to streamline government modernization. This includes finding ways to reduce administrative burdens, improve employee productivity, and improve citizen satisfaction. And since the launch of the Federal Cloud Computing Strategy, […]
Cisco has admitted to a cloud configuration cockup that erased customer data. The networking giant explained: “On August 3rd, 2017, our engineering team made a configuration change that applied an erroneous policy to our North American object storage service and caused certain data uploaded prior to 11:20AM Pacific time on August 3 to be deleted.” “Our […]
Cisco has admitted to a cloud configuration cockup that erased customer data. The networking giant explained: “On August 3rd, 2017, our engineering team made a configuration change that applied an erroneous policy to our North American object storage service and caused certain data uploaded prior to 11:20AM Pacific time on August 3 to be deleted.” “Our […]
The IT equipment and services giant said it would provide an update by the end of day Monday, with details about what tools would be made available to help “restore functionality.” A configuration mistake is to blame. A botched configuration change to Cisco’s Merakiobject storage has resulted in the loss of any user data that was […]
When gaming peripheral maker Razer acquired Nextbit this past January, the phone maker promised to support the Robin, its beautiful yet flawed”cloud phone,” providing updates and security patches through February 2018, along with warranty and customer support for another six months. Now that it’s been that long, Nextbit tweeted that it has “shut down support for Robin” as of August […]
As social customer care is still in its nascent period, it’s not easy to find someone who’s been doing it for even five years. Well, after interviewing Joshua March on the technology side for the last Focus on Customer Service podcast episode, we’ve found a second person, Delfin Vassallo, on the brand side. Delfin (pronounced […]