In every business, voice communication is a critical element of success. You need a secure and efficient way to communicate with your employees and customers. Communication is also important to contact prospective clients and conduct business.
A business phone system is just as critical to the success of a company as other advancing technologies. Business phone systems are often forgotten while everything else in the company gets an upgrade. A good businessman will recognize the importance of an efficient business phone system. Besides going ahead of your competitors, a good business phone system will enhance communication internally within the company as well as with clients. This will lead to a more profitable experience.
Benefits of a Business Phone System
A business phone system offers several benefits compared to traditional telephone systems. A business phone system is practical and can reduce telephone bills and avoid complex cable systems. Let us analyze some of the benefits.
- Shared Resources
In a business phone system, all of the employees in the office will be able to share the same voice resources. A PBX system will allow workers to transfer calls between them, which will result in more productivity in less time. It will also enable conference calls allowing employees to telecommute.
- Lower Costs
A sizeable budget is always made for communication expenses in a company. However, a business phone system will help to trim costs and reduce the monthly bills from your provider. Moreover, as a employer, you will be able to track employees who use the office telephone systems for personal calls as every call will be recorded. Not only will employees stay away from making unauthorized phone calls but also refrain from talking personally during office hours.
- Easy Expansion
Once your business phone system is in place, it will be relatively simple to scale it up as your company grows. When starting a small business phone system will be enough. However as your company grows, you can easily move to a larger system that can accommodate additional workers and newer features.
- Advanced Features
There are many advanced features in a business phone system. Some of them are
- Transcribing voice mails – It is a simple feature whereby when a customer leaves you a voicemail during after office hours, you will receive an email with the transcribed message. So you will be able to quickly respond to the message
- Recording calls – All calls will be recorded so that employers will be able to analyze if their staff are working diligently with their customers. This feature ensures a high level of customer service and customer satisfaction.
- Hold Music – When you need to put a client on hold, you can make them listen to music so that they won’t be stressed while waiting for you to transfer or return the call. It is a good way to retain your customer.
- Forwarding calls -This is a very useful feature for owners on the move. Calls to their number can be forwarded to their local number when they are travelling.
- Remote call back – Even when you are not in the office, if you receive a call to your office number, you will be able to call back from your local number though the caller id on your clients mobile will display your office number only. This will help in keeping your calls separate and prevent your personal number from becoming known.
PBX business phone systems offer all these features and more staying in trend with today’s advancing technology. With this capability and advantages of having a business phone system, you can easily build credibility with your customers and also have a satisfied work force.
