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Loknath Das
- April 24, 2022
- News Update
How Automation Cloud™ Public Sector Improves Customer Experience
In late 2021, the White House released its "Executive Order (EO) on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government," which directs federal agencies to streamline government…
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- August 12, 2017
- Cloud Update
Cisco loses customer data in Meraki cloud muckup
Cisco has admitted to a cloud configuration cockup that erased customer data. The networking giant explained: “On August 3rd, 2017, our engineering team made a configuration change that applied an erroneous…
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- August 11, 2017
- Cloud Update
Cisco loses customer data in Meraki cloud muckup
Cisco has admitted to a cloud configuration cockup that erased customer data. The networking giant explained: “On August 3rd, 2017, our engineering team made a configuration change that applied an erroneous…
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- August 8, 2017
- Mobile News
Cisco Says it Lost Some Meraki Customer Data
The IT equipment and services giant said it would provide an update by the end of day Monday, with details about what tools would be made available to help “restore…
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- August 2, 2017
- Cloud Update
Nextbit ends customer support for its Robin ‘cloud phone’
When gaming peripheral maker Razer acquired Nextbit this past January, the phone maker promised to support the Robin, its beautiful yet flawed"cloud phone," providing updates and security patches through February 2018, along with…
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subhadip
- August 3, 2016
- Social Media
A Social Customer Care Veteran Shares The Secrets to Success
As social customer care is still in its nascent period, it’s not easy to find someone who’s been doing it for even five years. Well, after interviewing Joshua March on…
